How can I get audiobooks?
  • Search for an audiobook or get it from one of the featured carousels, and go to its detail page.
  • Depending on the item’s availability, you will be shown either a “Borrow” or “Hold” option.
  • If you select “Hold,” you will be placed on a waitlist until the item becomes available.
  • If you select “Borrow,” you should be able to listen to the audiobook.
How can I get movies and videos?
  • Search for a video or get it from one of the featured carousels, and go to its detail page.
  • Depending on the item’s availability, you will be shown either a “Borrow” or “Hold” option.
  • If you select “Hold,” you will be placed on a waitlist until the item becomes available.
  • If you select “Borrow,” you should be able to watch the video.
How can I get eMagazines?
  • Search for any eMagazine or get it from one of the featured carousels, and go to its detail page.
  • Select the “Borrow” option.
  • You should now be able to read the eMagazine.
How do I return an eMaterial?
  • Go to “My Account” and open the “Downloads” section where you will see all your currently borrowed items in the list.
  • All the returnable eMaterials will have a return option.
How am I notified when my hold is ready?

You should receive an email notification from the vendor when a hold becomes available.

I am not able to adjust fonts in certain eBooks.

Certain ePub files are formatted in a way that prohibits the user from changing the font size.

I am getting blank pages when going through chapters.

You may see blank pages after you finish a chapter in the QPL app. Please allow your device to load the chapter before advancing to the next page. If this does not solve the issue, close the book by selecting My Books and then select Read.

My eBook is not rendering correctly when I set text to white and the background to black.

You may see an eBook not rendering correctly if the text is set to white and the background to black. Some books in our collection have been formatted to override the user's background selection. This places white text over a white background. The best way to remedy this issue is to avoid using the black background option on this particular eBook.

What happens if I try to download an eBook from multiple apps in the same device?

If you check out and download an eBook in another app, it may be locked to that app. You will not be able to download the eBook in QPL’s app, even though the title appears on your list of checked out items.

If you would like to read the eBook in the QPL app, return the item in the other app and borrow it again using QPL. Be aware that the eBook may be on hold for another customer, and you may have to wait for it to become available again.

I am getting the error “Too many activations” while I am trying to read or download an eBook.

We only allow five activations per user. If you are logged in on five or more devices, please log out of those devices and try again. If you still get the error, please contact us via our Contact-Us form.

I am getting the error “Expired ACSM” while I am trying to read or download an eBook.

Please refresh your download lists and try again. If you still get this error, it means that the downloaded item has expired, and you have to borrow this item again in order to access it.

I am getting the error “Authentication failed” while I am trying to read or download an eBook.

Please log out and try to log back into the app. If you still get the error, please contact us via our Contact-Us form.

I am getting the error “Already returned” while I am trying to read or download an eBook.

It means that you have already returned the item. If you would like to access this item, please borrow it again. Please be aware that the item may be on hold for another customer and you may have to wait for it to become available again.

How can I get eBooks?
  • Search for an eBook or get it from one of the featured carousels, and go to its detail page.
  • Depending on the item’s availability, you will be shown either a “Borrow” or “Hold” option.
  • If you select “Hold,” you will be placed on a waitlist until the item becomes available.
  • If you select “Borrow,” you should be able to read the eBook.
Why can't I return some eMaterials?

Some content providers and vendors don’t allow this option.