Chat With A Librarian QPL Chat is a live, online reference service for questions that require only short, factual answers that can be found in online resources. Learn More Email A Librarian Queens Public Library's "Ask a Librarian" email reference service provides answers to basic information requests or direction to specific reference sources. Learn More Phone/Text A Librarian Phone/Text A Librarian staff provide brief answers to factual questions, or suggest locations and resources that might help you answer questions. Learn More FAQs Go here to find answers to our most frequently asked questions as well as system status information. Learn More