In 2018, to reaffirm and redefine Queens Public Library's commitment to the public in the years to come, we developed a new mission statement, vision, and core values.
Mission Statement
Queens Public Library transforms lives by cultivating personal and intellectual growth and by building strong communities.
Vision
Our vision is a vibrant, informed, cohesive, and empowered society.
Values
Queens Public Library is committed to our diverse communities and staff, who are at the heart of all we do. We strive to ensure that our work, practices, and services are embedded in an antiracist, diverse, equitable, and inclusive framework. We adhere to the following values:
Inclusion
Queens Public Library welcomes and serves everyone.
Access
We provide free information, programs, and services that are open to all.
Intellectual Freedom
We uphold the right to privacy and the right to seek, access, and express diverse points of view.
Customer Service
We care about the people we serve and strive to deliver exceptional experiences.
Innovation
We encourage organizational and staff innovation that adapts to emerging needs.
Integrity
We are committed to transparency and accountability.
Respect
We treat our customers, staff, and diverse communities with respect and courtesy.
Excellence
We hold ourselves to the highest standards in everything we do.